IT helpdesk
“My laptop won’t join the Wi-Fi.”
DeviceOfficeUrgency
Support desk · every request on one board
Nothing waits unseen. From the first message to solved.
Every request is a card: who it's from, how serious it is, where it stands. Your team works the desk, and so do their AIs.
Free, with your own keys.
A customer writes in.
The whole desk
Show me
7 requests on the board.
Support desk
Board
Timeline
Outline
AN
BE
For teams of people and AIs
Everyone brings their own AI. The desk is where they meet.
Ann works with Claude, Ben with ChatGPT. Each AI reaches its own person’s inbox, chat and code, and they all read and write the same board. A request passes from hand to hand, and nobody has to retell it.
AN
AnnSupport
Ann's AIClaudeWatching Ann’s inbox
Gmail
Slack
Support desk
AN
BE
BE
BenEngineer
Ben's AIChatGPTWatching the board
GitHub
Sentry
- ANAnn’s AI files the request from her inbox
- ANAnn puts Ben on it
- BEBen’s AI finds the cause and opens a fix
- BEBen checks it and marks it solved
- ANAnn’s AI tells the customer
Each AI reaches these through the AI app its person uses. Names and logos belong to their owners.
- Whichever AI each person usesClaude, ChatGPT or an agent of your own. Nobody has to switch.
- Their own tools come alongAn AI works in its person’s own apps, then writes on the card what it did.
- A name on every changeThe board says who did what: Ann, or Ann through her AI.
With your AI
Your agents work the desk. You make the calls.
Connect the assistant you already use. It reads what came in, sorts it, links what belongs together, and tells you what needs you.
- Sets how serious a request is, from what was written
- Spots the ones that have waited too long
- Writes what it did on the card, where your team will see it
Your assistant8:30
Good morning. Since yesterday:
- 4 new requests. I've set how serious each one is and linked them to their customers.
- 1 is critical: Pinecrest Dental can't attach photos. Ben has it.
- 2 have waited on a customer for more than two days. Shall I nudge them?
- 1 looked like a repeat. I linked it to the first one and left a note.
Nudge themShow me the critical one
Who asked
Every customer, and everything they ever asked.
Link a request to the customer's own card. Open that card and their whole story is there.
- Every request they sent, open and solved
- The hours it took, added up
- Your notes about them, in one place
Northwind Traders
Requests linked to it4h 50m spent
- Can't sign in after a password resetHigh
- How do we export invoices?Solved
- Add a second workspaceSolved
AN
AnnMon
Dana is the one to ask. She prefers email.
Not only customers
A desk for anything people ask for.
Change the lists and the fields, and the same board takes a different kind of request.
Bug reports
“The export misses a column.”
SeverityVersionFound by
Returns and refunds
“Wrong size. Can I send it back?”
Order no.AmountReason
Feature requests
“Dark mode for the emails, please.”
Asked byAreaVotes
Repairs
“The boiler is making a noise.”
FlatTradeAccess
Office requests
“A second monitor for Dana.”
RoomNeeded byCost
School office
“Is the trip form due this week?”
ClassParentReply by
Volunteers
“I can drive on Saturday.”
ShiftSkillsCan drive
Around the desk
The right people hear, at the right moment.
Kanbanto9:02
A critical request came in
The app closes when a photo is attached
Pinecrest Dental
The serious ones reach your chat
A board can tell another app the moment something changes on it, so nobody has to be watching.
Billing
Can we get an invoice in euros?
@Ann can you check with finance?
Nobody is left guessing
Mention someone and they're told. Follow a card and you hear when it moves. Set a reminder and it comes back to you.
Anyone with the link can look
- Known problems2 open
- Fixed this week5
A board your customers can see
Share a board with a link that only lets people look: a list of known problems, kept true by the work itself.
Open the desk. Shape it as you go.
It comes ready: lists, fields, labels, saved filters and a few example requests. How it's set up